Kooky Kreations

POLICIES

Privacy Policy

Kooky Kreations assures you that any personal information supplied by you when placing your order is for our internal use only. We will guarantee to never give your personal information to anyone, including selling your name, mailing address, email address or spending habits.

Security Policy

Our server ensures the highest security of your personal information. Once we have processed your order, the only information we keep are receipts for banking records and these are kept in a secure location.

Payment

We accept Visa, Mastercard and Bankcard. All payments are securely processed directly through the Westpac Bank, as once you place an order on our site you are transferred to Westpac to continue your transaction. You can feel safe knowing your payment is processed through a secure and reputable server. All transactions are in AUD$ (Australian Dollars).

Postage and Handling & Delivery Times

Please allow up to 5 days for delivery of your package from the date of order. All Kooky Kreations products are sent via registered post so we can track orders and minimise lost products. We will e-mail you the tracking number along with your receipt of purchase. Australia Post advises postage may take an additional day to reach you, as it needs to be recorded along the way.

In the event of lost or misplaced mail, Kooky Kreations assumes no responsibility and customers will need to contact Australia Post with their tracking number.

Postage price range is based on size of packaging.

Customer Service Policy

Kooky Kreations will endeavour to advise customers within three working days of an order being placed, if any products are unavailable or out of stock, or if there are delays with delivery of their order.

Refund Policy

Kooky Kreations has a no refunds policy, which is in place to stop any illegal duplication of our products and trademarked creative copy. However, if an individual party pack item is faulty, we will happily refund or replace the item provided the following conditions are met:

  1. We must be notified within 3 days of you receiving the item if it is faulty or damaged.
  2. We will only issue a refund once we have received the product for our inspection, and we reserve the right to decline refunds for damaged or used items.
  3. If the item was in perfect condition when sent and has been damaged in transit - this damage should be claimed through Australia Post.
  4. Shipping costs are not included when refunding, this is the responsibility of the purchaser.

 

 

Copyright Policy

This web site and all pages and material including without limitation all text, images, sound, digitally stored information, code, programs or data comprised in or appearing on this web site is protected under the Copyright Act 1968 (Australia) and by International Copyright Legal Conventions and all rights are reserved.

Other than for purposes of viewing this site in your browser no material comprised in or appearing on this web site may be reproduced, transmitted, broadcast or adapted unless permission is expressly stated in this site.

Any unauthorised use of the material comprised in or appearing on this web site is unlawful and can result in civil or criminal liability and penalties.

Trademark Policy

The Kooky Kreations name and logo has been trademarked within Australia and any similar name or design will be considered an infringement on the Kooky Kreations trademark, resulting in legal action.

Kooky Kreations is also an Australian registered business name B1780506Z.

Kooky Kreations ABN 85484581125.